Blog Security Review Is Not Instantaneous

Blog owners do not always understand the reasons behind the mysterious blog security check (following "suspicious" / "unusual" activity account lock).

We see periodic complaints about deleted blogs and locked accounts - and the inconvenience involved, in Blogger Help Forum: Get Help with an Issue.

I get the security and all - but I don't get how a blog is just deleted.

This blog owner, like so many, does not understand how Blogger is trying to keep our blogs under our control - even after detection of "suspicious" / "unusual" activity.

Blog security check, if immediate and instantaneous, would not be noticed.

Blog security check is an art - not a science - and it takes time.

If blogs could be checked for hacking interference without delay, most owners would not complain. Unfortunately, examining blogs for hacking interference requires intense study - and most security experts do not work on weekends.

One unfortunate issue, about all of this, is that not all "suspicious" / "unusual" activity is malicious. Some of it is a simple result of people unable to use account / blog recovery - being innocently told to try every account name and password that can be remembered.

Owner delay, in requesting account unlock, contributes to security check delay.

In some cases, the locked account / deleted blogs may not be immediately discovered by the owner - and this may lengthen the security check process.

Not all blog owners publish - or even read - their blogs regularly. Nor do they accept the need to intentionally keep their account and blogs under their control.

Some owners are very casual about blog security - until a blog is successfully stolen.

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Some #Blogger blog owners are not terribly impressed by the need to keep their blogs under their control, until a blog is stolen. The measures taken by Blogger / Google Security staff are considered mere annoyances.

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Browser Cache, And Blogs Locked After Hacking

The effects of browser cache, upon our Internet life, are not always understood.

Most of us know, by now, to clear cache and restart the browser, after updating a blog, for consistent testing. Some folks know that blog security changes don't always take complete and immediate effect.

Recently, we're seeing a new effect, reported by owners of Blogger accounts locked, after hacking activity is detected.

I got a message mentioning suspicious account activity, when I logged in to Blogger. I provided my phone number, and I received a code on my phone, that I had to enter before I could then log in. My blog was working fine just after I logged in. A short while later, though, it was gone. Why was my blog deleted, because I unlocked my account?

This blog owner is just slightly confused, about the cause and effect here.

Google robotic processes are constantly monitoring account login activity, and watching for signs of hacking activity, such as brute force password entry.

Hacking Cannot Be Detected, Immediately.

When hacking is detected, the detection may not be immediate - so Google protects us by considering the possibility that the hacking could have been successful, and deletes or locks blogs owned by the account under attack. The blogs in question are taken offline, immediately, when hacking is detected.

When a blog is taken offline, blog content may be found in cache.

If a blog owner has just been working on a blog, as is frequently the case, the blog contents will be cached somewhere between the owner and the Blogger servers. Blogger can take the blogs offline, on their servers - but any cache containing the blogs will remain. If the blog owner is working on a blog while the Blogger account is under attack, what's in cache will remain, visible to the owner, until cache expires.

If a Blogger account is attacked, and the attack is detected, shortly after the owner has viewed a blog, what's in cache will be used, until it expires. The owner won't see the effects of the blog being deleted until the cache expires, and the browser tries to retrieve a fresh copy from the Blogger servers.

As cache expires later, the blog owner sees the blog go offline.

The blog owner sees the blog go offline shortly after he verifies account ownership, and thinks that the verification process caused the blog to go offline. In reality, the blog was taken offline before the owner even knew of "suspicious" account activity.

The blog owner has to wait, while the blogs are examined for hacker changes.

Now, the blog owner can do nothing, except wait until the account and the blogs are examined for signs of tampering. In some cases, no notification of progress will be received - and the owner will see the blog(s) returned to service, sometime later.

How much later the blogs return to service will vary widely, depending upon several details - and this variation, added to the uncertainty caused by cache latency, leads to mystery. And less attentive owners may take the delay as revenge, by Blogger, for their lack of attention to their blog(s).

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Browser Cache, And Confusion About Blogs Locked After Suspected Account Hacking
Browser Cache, And Blogs Locked After Hacking

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Deleted / Locked Blogs Have Several Causes

Many blog owners are occasionally confused, by the effects of various Blogger / Google security processes.

We see the agony, daily, in Blogger Help Forum: Something Is Broken, from those who only want to login to Blogger and work on their blogs.

The side effects of the security processes are similar - and depending upon various owner specific details, can be easily confused for each other. The possibility of confusion requires careful initial analysis, when we are faced with an angry blog owner.

My blog was deleted, by Blogger. How could they do this? I do not publish spam!

This is a typical problem report, which can reflect any one of the processes, each requiring different action in the forums.

There are multiple Blogger / Google security / TOS enforcement processes, which encourage observance of various Blogger / Google requirements.

Each process may cause a Blogger account and / or blog to be unavailable for public access, at any time.

• DMCA Violation looks for copyright and similar violations.
• Hacking detection looks for automated attacks against our Blogger accounts and blogs.
• Malware detection looks for malicious code installed in our Blogger blogs.
• Porn classification looks for blogs with adult content, and with unacceptable advertisements (aka monetised porn).
• Spam blog classification looks for Blogger blogs which contain spammy material or use spammy techniques.
• Repeated offenses can have gradually increasing severity of action taken.
• Owner deletion or rename may be confused with spam classification.
• Team blog ownership will affect blogs owned in common, by that team.

Each different process has a different effect on the Blogger account and blogs owned - and requires different attention by the blog owners, by the forum helpers, and by Blogger Support and Google Security. Not all blogs will be listed in the "Deleted blogs" dashboard inventory.

DMCA Violation

Accounts and blogs can be deleted, for progressive DMCA violations. The DMCA violation process originated with complaints made by the major entertainment industry content enforcement organisations, citing theft of "intellectual property" which they control.

In the USA, this would involve the "MPAA" (Motion Picture Association of America), and the "RIAA" (Recording Industry Association of America). I have been told that similar content enforcement organisations exist in other countries.

In more recent events, private citizens have been known to use the DMCA Violation complaint process, for miscellaneous copyright violation reporting. DMCA Violations have a formal complaint and appeal process.

Hacking detection

Blogger / Google network monitors are constantly analysing account login activity, and looking for signs of brute force password hacking.

When hacking activity is discovered, the Blogger account - and all blogs owned by the account - are deleted and locked, pending account verification by the owner, and blog integrity checking by Google Security.

The blog owner, after changing the account password, solving a CAPTCHA, and / or verifying account ownership by providing various personal details, is left waiting for the blogs owned by the account to be examined for signs of abuse by the hacker.

Until the blog(s) are returned to online status, they appear in neither the "Deleted blogs" or "Locked blogs" dashboard lists. The owner, even when logged in to the right Blogger account, simply sees the dashboard advice

You are not an author on any blogs.

In this case, neither the blog owner nor the forum helpers can do anything useful, except wait, anxiously - possibly, with no notice provided. The blog being offline may not be immediately observed by the owner - and this may cause more confusion.

Malware detection

Blogger robotic processes are constantly checking the various blogs, looking for malicious blog accessories, components, and scripts. When a blog is subject to "Malware" classification, the blog will appear in one of two dashboard lists, in sequence.

1. Initially, the blog will appear in the "Deleted blogs" list. While the blog is in "Deleted" status, the blog owner will be able to do nothing, except request "Restore".
2. Once the owner has requested "Restore", the blog is undeleted, and placed into the "Locked blogs" list. While the blog is in "Locked" status, all authors can access the blog to remove malware - but the blog remains offline, to all viewers. Once all malware has been removed from the blog, the owner can "Request Unlock Review".

If the blog remains in "Locked" status for over 48 hours, the blog owner may report this in the forums, and may request a manual review. The forum helpers, and online viewers, will generally see the blog displayed as "TOS violation".

This blog is in violation of Blogger Terms of Service and is open to authors only

Adult Content / Porn Detection

Blogger will soon classify and delete blogs with "adult content", which host advertisements to commercial porn sites. Like spam classification, this will probably involve both false negatives and false positives.

Spam detection

Blogger robotic processes are constantly checking the various blogs, looking for signs of spam activity and content. When a blog is subject to "Spam" classification, the blog will be displayed in the "Deleted blogs" dashboard list.

The owner can do nothing, except request "Restore". If the blog remains in "Deleted" status for over 48 hours, the blog owner may report this in the forums, and may request a manual review. The forum helpers, and online viewers, will generally see the blog displayed as "Removed".

Blog has been removed Sorry, the blog at xxxxxxx.blogspot.com has been removed. This address is not available for new blogs.

Repeated Offenses

We have recently noted that repeated TOS Violations, involving DMCA, Malware, Porn, and Spam, are being dealt with in increasing severity.

Owner deletion or rename

Mistakes made by the owner can be confused with Spam detection. When a blog is deleted by the owner, it will appear in the dashboard "Deleted blogs" list for up to 90 days.

During the 90 days, the owner (or a team member, when applicable) may "Restore" the blog. After the 90 days expire, the blog will be removed from "Deleted blogs", and will be unrecoverable. Besides being unrecoverable, no other details have been determined.

If the blog is renamed (published under a different BlogSpot URL), the external symptom may be similar to deletion by the owner.

Blog has been removed Sorry, the blog at myblog.blogspot.com has been removed. This address is not available for new blogs.

In this case, the blog will be listed in the dashboard "My blogs" list, under the right Title. The owner needs to setup a stub blog, pointing the readers to the new URL.

Team Ownership

Any blogs owned by a deleted / locked Blogger account may simply disappear from the dashboards of other team members. If the Blogger account is not restored / unlocked, the blogs owned by that account - including any team owned blogs - may remain deleted - and inaccessible to everybody.

The Confusion Accumulates

Because of anonymous blog ownership, loss of account control, team blog ownership, and use of inactive or non existent email addresses, any account / blog which is deleted or locked for hacking (actively / as a victim), malware, and / or spam may not be easily discovered or recovered by the owner.

And, not all scenarios can be easily diagnosed. Besides the deleted blogs, there are blogs that remain online - but have still disappeared from the dashboard of the owner.

All of these issues cause further confusion and frustration.

These scenarios may appear, to the untrained eye, to be signs of fraudulent, malicious, and / or petty actions by Blogger - and are loudly claimed so by spammers with their own agenda. None of these accusations are true - the above processes simply represent Blogger and Google attempting, in the best possible way, to protect everybody against the various hacking, malware, porn, and spam attacks which are constantly in progress.

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Check Your Template, And Look For Unfamiliar JavaScript Code, Following Odd Blog Behaviour

Recently, we've been seeing some odd problem reports in Blogger Help Forum: Something Is Broken, suggesting deviously hijacked blogs.

My blog is requesting me to login, using a user name and password, when I view it.

Given the URL of the window requesting the login, it's a simple matter for us to use the right forensic Internet software, and to locate a relevant snippet of code, frequently installed as part of the blog template.

Sometimes, when we reply to the blog owner with advice to remove a bit of dodgy code, we get a response suggesting disbelief. Our advice

Use the Template Editor, and remove the highlighted code snippet.

may receive a confused or skeptical response.

Where did that bit of code come from? I never installed that!

How did the code in question get installed? Discussion of one possible scenario may require thinking outside the box. Not every unrecognised blog change is being caused by memory loss by the blog owner, after an intentional accessory install or template tweak.

Looking at the subject / theme of some blogs involved in recent problem reports, we're seeing a beginning of a trend, which may indicate a new - and very subtle - blog hijacking technique. We know that Blogger blogs are subjected to brute force password guessing attacks, and we know that Blogger / Google has to consider the possibility that a brute force attack detection is made after the attack was successful.

Current blog security, and defense against blog hijacks, involves detection of hijack attempts, by Google Security. It's possible that some blogs, with some owning Blogger accounts and passwords, are more vulnerable to sophisticated password guess hacking.

When you login to Blogger or Google, you hopefully know the right account name and password, and are generally able to get logged in - after maybe one or two mistakes. You learn, soon enough, that if you have to guess your account name or current password - and you require more than a couple tries - you may have to solve yet another CAPTCHA, or request account unlock, to continue.

The ever unpopular CAPTCHA / locked account comes from Google, detecting a possible brute force attack in progress, and protecting your account and your blogs. A Blogger blog, with its content providing enough clues, combined with a simple account password that is easily guessed, may allow an experienced hacker to login to your account in one or two tries, without being detected by Google attack monitors.

It's alternately possible that some attacks are being conducted by very patient hackers, who are able to use days, and / or thousands of different computers, to conduct a throttled brute force password attack. Again, just attack without providing a detectable pattern.

This may help to explain the mysterious spam blog setups, of last year.

A hacker, able to login to a Blogger account without being detected, could install small changes in a blog template without ever being discovered. The blog owner would never discover subtle template changes, made by an easily satisfied hacker.

Finally, install latent code that does not activate immediately, as we observed during Winter 2009 / 2010, so no blogs show symptoms until the hack is installed on thousands of blogs. If one or two blog owners discover the odd code in their blogs, who would ever suspect their blog being part of a massive cloud of victims?

If you report odd behaviour by your blog, you write to Blogger Help requesting advice, and you are advised to remove a bit of dodgy code from the template - and you do not remember having installed the noted dodgy code - you may want to review your Blogger / Google password, and make the password harder to guess. Better still, start using 2-step verification for logging in to your Blogger / Google account.

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Use Of Google+ For Networking, And Keeping Your Blogger Account And Blogs Safe

One constant activity in Blogger Help Forum: Something Is Broken involves blog owners whose blogs were deleted - either righteously or spuriously - as part of the ongoing battle against spam, in Blogger blogs. Generally, the problem comes directly from the blog content.

Sometimes, the problem is more subtle.

When I tried to login to Blogger, I got a screen that said my account needed to be verified, due to "unusual activity on my account". Having verified my account, I see that my blogs have been deleted.

This is part of one of the more intriguing episodes, in the never ending fight against hacking and spam, in Blogger.

Some Blogger blog owners participate in comment based discussions, and provide their email addresses there. Some state their email addresses openly, in the body of the comments, for the world to see when viewing the comments. Others post comments using their Blogger accounts, knowing that the blog owners can see their email address in the comment moderation / notification email messages - and can contact them using email.

Spammers use comment based networking, to their advantage. They subscribe to any comment thread, using the "Notify me" option - then wait while blog readers comment using their Blogger accounts. As the email comes in, from blog readers commenting, they scrape the email addresses from the email content. Since most people commenting either openly state their blog URLs in the comment bodies - or link to a list of their blogs - the spammer now has two essential ingredients, to be used for hacking someone's Blogger account, and gaining control of the blogs owned by the account.

Google now provides Google+, where we can network with a designated audience, and avoid spam in our email. Using Google+, our email addresses are not revealed, and spammers have less incentive to use Google+ for email address harvesting. This protects our Blogger accounts and blogs against hacking, and relieves us from email based spam.

For people who update their Blogger accounts to use Google+ based profiles, but continue to network using Blogger comments, Blogger now protects us by using anonymous email addresses in all comment generated email. This leaves people who continue to comment, using Blogger accounts with native Blogger profiles, vulnerable to ongoing email address harvesting, and account hacking.

Blogger account hacking, using email addresses harvested from Blogger blog comments, will typically involve brute force password guessing. Blogger, detecting brute force attempts against a vulnerable Blogger account, will lock the account and the blogs. Once we verify ownership of our Blogger account - and hopefully change the Blogger account password to something less vulnerable to guessing - the blogs owned by a possibly compromised account remain locked, until they can be examined for signs of tampering, by Google security / spam analysts.

We also must consider the possibility that not all brute force password guessing attacks are being detected by Google - and some Blogger accounts are being deviously, and temporarily, hijacked.

People who setup Blogger accounts based on bogus email addresses - or who have accounts based on old email addresses which they can't use - continue to present a challenge here. These people will never receive essential email advising them of a problem in either verifying their Blogger account - or their blogs. This will continue to make our initial spam lock advice relevant.

Can you login to Blogger? Do you have a dashboard link "Deleted blogs"? That's where you start.

You wait 24 to 48 hours after submitting a Restore request - then you post back here, and we take the next step.

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Blogger Comments Being Posted Using Anonymity

Some Blogger blog owners use their Blogger blogs as the center of their peer to peer networking life.

Many blog readers are expected to post comments - and to leave their email addresses, as part of their message or profile, to allow direct contact. Long ago, I used the email address of my commenters, as part of an easy "Contact Me" form, on this blog.

Recently, we've been noting that Blogger comments don't always include a useful email addresses - many comments simply describe the commenter as

noreply-comment@blogger.com

Not all blog owners - and readers - appreciate this change.

When I leave a comment using my google profile, it isn't linking my profile with my email address. How do I get my email address properly displayed?

and

Why do so many comments, published to my blog, show the email address of "noreply-comment@blogger.com"? How do I email my readers?

For some time, we've known of the dangers of revealing your email address to the world, in general.

Blogger blog owners have been a known special risk, with their email addresses. Google developed Google+, with the Google+ profile, to allow everybody to network with their friends - both old and new - without the risk of revealing one's email address.

Google+ replaces email completely. You can share comments, messages, photos, and videos with anybody, in a self contained universe - and you can define your own, personal universes. This leaves the need to reveal your email address completely unnecessary (though you can use email, if you wish, without knowing anyone's address - or revealing yours).

After Google+ became popular, Blogger added the option to link our Blogger blogs with our Google+ profiles. Blogger profiles, based on Google+, are cleaner, and use the Google+ displays to update.

To encourage people to use Google+ for peer to peer networking activity, and to make our Blogger accounts and blogs safer, Blogger has eliminated our email addresses from all outside correspondence - including when we publish comments on Blogger (and non Blogger) blogs, using a Google+ based Blogger profile.

If we publish a comment on somebody's blog, and the blog owner has enabled comment moderation or notification, our comment shows up in the email inbox of the blog owner - but with our email address displayed as "noreply-comment@blogger.com".

With email addresses not displayed, this helps protect our Blogger account names from becoming unnecessarily revealed. Blog owner - reader comment communication is still possible - but again, without the email address of the reader being known.

By eliminating our email addresses from our comments, Google is helping to protect our accounts and blogs, while letting us continue to comment on each others blogs - and to eliminate one type of unnecessary spam from our blogs.

Google+, which replaces email for networking, uses a "Friend of a Friend" relationship to let you expand your universe infinitely, with each comment, message, photo, and video that you share. It lets you control the expansion of your universe - if you wish. And, it helps keeps your Blogger blog under your control.

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Blogger Supports Their Customers

Every week, in Blogger Help, we see the cries of frustration.

Many years ago I had a Google account with a "gmail.com" e-mail address. But I deleted this account, because I didn't need it anymore. Later, I wasn't able to login to Blogger, to delete my blog. And I also wasn't able to remove it by contacting Blogger. Why doesn't Blogger support their customers?

The point being overlooked here is that both Blogger and Google do support their customers.

Blogger / Google, like every commercial enterprise worldwide, simply supports their active customers more than their not-so-active customers.

1. They have millions of customers, who spend much time maintaining and publishing their blogs.
2. They also have some customers, who start blogs, and leave them dormant for many years - then require assistance recovering access to their Blogger accounts, because they have forgotten the account name or password, and the backup email address can't be used.

Considering that Blogger / Google is not a non profit organisation, and needs to support customer activity, which group of customers should they support most readily?

Blogger / Google wants to encourage us to maintain and to publish our blogs regularly.

Blogger can't support inactive blog owners, to the needed level.

People who don't use their services regularly, then demand special assistance when needing to use their services, are not going to receive the same level of support.

1. People who use Blogger regularly will develop a level of proficiency - and won't require special assistance as much as those who don't use Blogger regularly.
2. People who use Blogger regularly simply require a working Blogger interface, and a level of security that keeps their blogs under their control. People who don't use Blogger regularly need a different and more complicated Blogger interface - and a lower level of security, so they can continue to access their Blogger accounts.

The needs of the few (who don't use Blogger regularly) have to be considered against the needs of the many (who do use Blogger regularly).

Blogger can't support inactive owners, over active owners.

Recently, we had a series of well organised hijackings of actively published Blogger blogs.

After Blogger / Google recognised this ongoing threat - which endangers all Blogger blog owners - they tightened down their security, and restricted assistance to those needing help recovering access to their Blogger accounts. People who don't use Blogger regularly don't understand the reasoning behind this reduced level of assistance, and increased level of security.

Unfortunately, understand it or not, we all have to learn to live with it - if we wish to continue publishing Blogger blogs.

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